Questions? Call:    1-888-486-9545
Serving Langlade, Lincoln, Marathon, and Wood counties
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AARP - STATEWIDE

Helps people turn their goals & dreams into real possibilities, strengthens communities & fights for the issues that matter most to families. Advocates for consumers in the marketplace by selecting products & services of high quality & value to carry the AARP name as well as help our members obtain discounts on a wide range of products, travel, & services. Source for lifestyle tips, news & educational info.

ADDRESS

222 W Washington Ave
Madison, 53703

PHONE

(866) 448-3611

WEBSITE

www.AARP.org

ADRC-CW DISABILITY BENEFIT SPECIALIST PROGRAM

The Disability Benefit Specialist can assist adults age 18-59 w/ physical &/or developmental disabilities…”by offering individualized discussions, providing information & answering questions regarding topics such as Medicare, Medicaid, Social Security, Food Share & other health insurance”.

PHONE

(888) 486-9545

ADRC-CW ELDER BENEFIT SPECIALIST PROGRAM

The Elder Benefit Specialist can assist adults age 60 years & older…”by offering individualized discussions, providing information & answering questions regarding topics such as Medicare, Medicaid, Social Security, Food Share, Senior Care & other health insurance”.

PHONE

(888) 486-9545

AGING & DISABILITY RESOURCE CENTER – CENTRAL WISCONSIN

ADRC-CW promotes choice and independence through information, personalized options counseling, advocacy, and access to services which prevent, delay, and lesson the impacts of aging and disabilities. Aging and Disability Resource Centers (ADRC’s) are the first place to go to get accurate, unbiased information on all aspects of life related to aging or living with a disability. ADRC’s are friendly, welcoming places where individuals, concerned families, friends, or professionals can go for information tailored to their situation. The ADRC provides information on a broad range of programs and services, helps people understand the various long term care options available to them, helps people apply for programs and benefits, and serves as the access point for publicly-funded long term care. These services can be provided at the ADRC, via telephone, walk-in, email or home visit, whichever is more convenient to the individual seeking help.

PHONE

(888) 486-9545

ARC-WISCONSIN DISABILITY ASSOCIATION, INC

Provides individuals with developmental disabilities and their families in Wisconsin advocacy, education, guardianship, lobbying, prevention, training, information, and referral services.

ADDRESS

2800 Royal Ave, Ste 202
Madison, 53713

PHONE

(877) 272-8400

BETTER BUSINESS BUREAU SERVING WISCONSIN

Provides free reviews on businesses & charities operating nationwide. Free complaint resolution service to help consumers resolve complaints against businesses. AUTO LINE for problems w/new cars under Wisconsin’s “Lemon Law”.

ADDRESS

10019 W Greenfield Ave
Milwaukee, 53214

PHONE

(800) 273-1002 or (414) 847-6000

BUREAU OF ASSISTED LIVING DHS Division of Quality Assurance Northeastern Regional Office

This agency’s regulatory responsibilities include licensing and regulating adult community based residential facilities (CBRF’s), 3-4 bed adult family homes, and residential care apartments complexes (RCAC’s). Also certifies adult day care facilities.

ADDRESS

200 N Jefferson St, Ste 501
Green Bay, 54301

PHONE

(920) 448-5252 or (800) 642-6552

BUREAU OF ASSISTED LIVING DHS Division of Quality Assurance Western Regional Office

This agency’s regulatory responsibilities include licensing and regulating adult community based residential facilities (CBRF’s), 3-4 bed adult family homes, and residential care apartments complexes (RCAC’s). Also certifies adult day care facilities.

ADDRESS

610 Gibson St, Ste 1
Eau Claire, 54701

PHONE

(715) 836-4790

CHILDREN AND YOUTH WITH SPECIAL HEALTH CARE NEEDS

The Northern Regional Center for Children and Youth with Special Health Care Needs helps families of children with special health care needs/ disabilities through providing information, referrals to agencies, and links to local resources. Help accessing health benefits/insurance, finding medical and therapy providers, and transitions to adult care. We, along with our partners, offer a variety of trainings throughout the year.

email: specialneedsinfo@co.marathon.wi.us

ADDRESS

1000 Lakeview Dr, Ste 100
Wausau, 54403

PHONE

(715) 261-1906 or (866) 640-4106

CLIENT ASSISTANCE PROGRAM WI Dept of Ag Trade & Consumer Protection

If you have a disability, the WI Client Assistance Program (CAP) may be able to help you reach your goals to live more independently & go to work. CAP helps Wisconsinites who are getting services from the WI vocational (DVR) program, the 8 Independent Living Centers (ILC) and/or the Native American Vocational Rehabilitation Projects.

ADDRESS

2811 Agriculture Dr
Madison, 53708

PHONE

(800) 362-1290

CLIENT RIGHTS OFFICE Division of Care & Treatment Services

This program is charged with protecting the rights of clients in State mental health institutes, State centers for people with intellectual developmental disabilities, and Chapter 980 patients in the Sand Ridge Secure Treatment Center. The Client Right Office (CRO) is also responsible for assuring the proper implementation of the client rights and the grievance resolution procedures under State law for all licensed and certified programs in Wisconsin (public and private) that provide treatment or services to persons with a mental illness or intellectual developmental disability, or are recovering from substance abuse. CRO also handles appeals of program level community grievance decisions under DHS94.

ADDRESS

PO Box 7850
Madison, 53707

PHONE

(608) 266-5525

COALITION OF WISCONSIN AGING GROUPS

Statewide organization that is dedicated to improving the quality of life for Wisconsin’s 1.3 million elderly & people w/ disabilities; through legal & legislative advocacy, public education & nonpartisan leadership development.

ADDRESS

30 W Mifflin St. Ste 406
Madison, 53703

PHONE

(608) 224-0606 or (800) 488-2596

WEBSITE

www.cwag.org

CWAG ELDER FINANCIAL EMPOWERMENT PROJECT

Provides info., advocacy, referral, & legal assistance to elder victims of financial abuse. Financial exploitation can include issues of: Consumer fraud & scams, Identity theft, misuse
of authority by agents under financial powers of attorney or guardianships, theft in whole or part of an elder’s personal &/or real property. Offer services to the elder’s non-offending surrogate, such as a friend, family member, agent or guardian. Offers training to community members, attorneys, financial institutions, & human service providers on these issues.

ADDRESS

30 W Mifflin St, Ste 406
Madison, 53703

PHONE

(800) 488-2596 Ext 328

WEBSITE

www.cwag.org

DEPARTMENT OF WORKFORCE DEVELOPMENT/EQUAL RIGHTS DIVISION

Administers Wisconsin’s Fair Employment Law, Public Accommodations Law, Family & Medical Leave Act (FMLA), Open Housing Law, & retaliation for filing complaints about health care facilities or toxic substances. Handles complaints for unpaid wages, minimum wage, overtime, street trades, business closing & mass layoff, cessation of health care benefits, & personnel records. Filing of complaints is time sensitive.

ADDRESS

PO Box 8928
Madison, 53708-8928

PHONE

(608) 266-6860

DISABILITY RIGHTS WISCONSIN

Provides advocacy for people w/disabilities who have been discriminated against, neglected, abused, or denied a needed service or program based on a disability. Discrimination in housing, employment, or public accommodations. Does NOT provide advocacy for people w/disabilities who need legal assistance w/bankruptcies, traffic ticket cases, criminal cases, or family law issues. Eligibility: Provides advocacy assistance to children/adults w/disabilities who have had their rights denied based on a disability.

ADDRESS

131 W Wilson St, Ste 700
Madison, 53703

PHONE

(800) 928-8778

DIVISION OF QUALITY ASSURANCE

Responsible for assuring the health, safety, & welfare of the citizens of Wisconsin. If an individual believes that a caregiver, agency, or DQA-regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint.

ADDRESS

PO Box 2969
Madison, 53701-2969

PHONE

(608) 266-8481 or (800) 642-6552

Fair Housing Council

The Fair Housing Council can help if you are experiencing neighbor harassment, accessibility issues in housing, difficulty getting an emotional support or service animal approved, or other fair housing issues. If you’ve experienced housing discrimination, it’s important to stand up for your rights People who win housing discrimination cases can achieve REAL results for themselves, and help make sure that other people don’t face the same discrimination.

PHONE

(877) 647-3247

HMONG AMERICAN CENTER, INC

Personalized services to the Hmong community & all refugees.

ADDRESS

1109 6th St
Wausau, 54403

PHONE

(715) 842-8390

LAWYER REFERRAL AND INFORMATION SERVICE (LRIS)

Legal assistants provide info., make referrals to appropriate agencies, & help callers locate an attorney to hire.

ADDRESS

PO Box 7158
Madison, 53707

PHONE

(800) 362-9082

MIDSTATE INDEPENDENT LIVING CHOICES, INC

Serves people w/disabilities of all ages. Services include: Information & Referral, Advocacy, Independent Living Skills Training, Peer Support, Transition to Community Services, Work Incentive Benefits Counseling, Adaptive Equipment Demonstration, Loan & Assessment, Mental Health Recovery Centers, Residential & Architectural Accessibility, Personal Assistant Services (PAS), Certified IRIS Consultants, and Representative Payee.

ADDRESS

3262 Church St,
Stevens Point, 54481

PHONE

(715) 344-4210 or (800) 382-8484

NORTHEAST REGIONAL OFFICE OF DIVISION OF QUALITY ASSURANCE

Responsible for assuring health, safety, & welfare of the citizens of Wisconsin. If individual believes that a caregiver, agency, or DQA-regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint w/DQA.

ADDRESS

200 N Jefferson St, Ste 501
Green Bay, 54301

PHONE

(800) 642-6552

OMBUDSMAN PROGRAM - DRW

Assists people experiencing problems w/Family Care or IRIS programs. Person’s must be age 18-59 & eligible for Family Care or IRIS. Can provide info. & education on consumer rights, negotiate, mediate, & investigate complaints, assist consumers in filing complaints & appeals, assist in filing for administrative hearings. No charge for these services.

ADDRESS

131 W Wilson St, Ste 700
Madison, 53703

PHONE

(608) 267-0214

OMBUDSMAN PROGRAM -DRW

Assists people experiencing problems w/Family Care or IRIS programs. Person’s must be age 18-59 & eligible for Family Care or IRIS. Can provide info. & education on consumer rights, negotiate, mediate, & investigate complaints, assist consumers in filing complaints & appeals, assist in filing for administrative hearings. No charge for these services.

ADDRESS

131 W Wilson St, Ste 700
Madison, 53703

PHONE

(608) 267-0214 or (800) 928-8778

OMBUDSMAN PROGRAM BOARD ON AGING AND LONG TERM CARE

This program was established by the state legislature to investigate complaints from any person concerning improper treatment of elderly persons receiving long-term care in a Wisconsin nursing home, Community Based Residential Facility, or Adult Family Home licensed by the State of Wisconsin. The program also offers advocacy for Family Care participants age 60 and over statewide. The Ombudsman in this office will:*Be an advocate to help resolve any problem or dispute relating to long-term care.*Provides presentations on nursing home residents’ rights and other topics related to long-term care.

ADDRESS

5424 Hwy 10 E, Ste F
Stevens Point, 54481

PHONE

(800) 815-0015

OMBUDSMAN PROGRAM-DRW

Assists people experiencing problems w/Family Care or IRIS programs. Person’s must be age 18-59 & eligible for Family Care or IRIS. Can provide info. & education on consumer rights, negotiate, mediate, & investigate complaints, assist consumers in filing complaints & appeals, assist in filing for administrative hearings. No charge for these services.

ADDRESS

131 W Wilson St, Ste 700
Madison, 53703

PHONE

(608) 267-0214

PERSONAL DEVELOPMENT CENTER

Services for victims in later life & adults at risk. Offers accessible, specialized services & outreach throughout the greater Marshfield area. Some services we provide are: Advocacy & Support (Assessments, safety planning, order of protections); Accessible Services (transportation assistance, support groups); Resources & Referrals (housing, counseling, financial planning, medical/health care, nutrition info). Shelter/Housing.

ADDRESS


Marshfield, 54449

PHONE

715-384-2971

U. S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

Services include:*Low-income housing list for the elderly and disabled*First-time homebuyer’s information*Refinancing assistance*Assistance to avoid foreclosure*HUD homes for sale (foreclosure list) – www.hudhomestore.com*Investigating housing discrimination complaints, call (800) 765-9372.

ADDRESS

310 W Wisconsin Ave, Ste 950
Milwaukee, 53203

PHONE

(414) 297-3214

WI GUARDIANSHIP SUPPORT CENTER (GSC)

Email: guardian@gwaar.org
Resources available at www.gwaar.org/gsc
Answers your questions about guardianships, powers of attorney, and other advance directives.

PHONE

(855) 409-9410

WISCONSIN SENIOR EMPLOMENT PROGRAM (WISE)

Provides eligible adults age 55 & older with training opportunities & part-time, paid work experience to help get back into the workforce. Put your experience back to work!

PHONE

920-469-8858 or 608-242-4928

WISCONSIN SENIOR MEDICARE PATROL (SMP)

Email: smp-wi@gwaar.org
Website: www.gwaar.org/senior-medicare-patrol
The Wisconsin SMP empowers and assists Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education. Complimentary resources available: quarterly newsletter, fraud alerts, personal health care journals, educational presentations, attendance of resource fairs, individual assistance via helpline.

PHONE

(888) 818-2611