Questions? Call:    1-888-486-9545
Serving Langlade, Lincoln, Marathon, and Wood counties
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AARP - STATEWIDE

AARP is a nonprofit, nonpartisan organization, with a membership of more than 37 million, that helps people turn their goals and dreams into real possibilities, strengthens communities and fights for the issues that matter most to families such as healthcare, employment security and retirement planning. We advocate for consumers in the marketplace by selecting products and services of high quality and value to carry the AARP name as well as help our members obtain discounts on a wide range of products, travel, and services. A trusted source for lifestyle tips, news and educational information, AARP produces AARP The Magazine, the world’s largest circulation magazine AARP Bulletin www. aarp.org AARP TV & Radio and AARP Books. AARP does not endorse candidates for public office or make contributions to political campaigns or candidates. The AARP Foundation is an affiliated charity that provides security, protection, and empowerment to older persons in need with support from thousands of volunteers, donors, and sponsors. AARP has staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. Learn more at www.aarp.org.

ADDRESS

222 W Washington Ave
Madison, 53703

PHONE

(866) 448-3611

WEBSITE

www.AARP.org

ADRC-CW DISABILITY BENEFIT SPECIALIST PROGRAM

The Disability Benefit Specialist can assist adults age 18-59 with physical and/or developmental disabilities by providing information and counseling regarding benefit programs, including eligibility assessment, application assistance and appeal processes.

PHONE

(888) 486-9545

ADRC-CW ELDER BENEFIT SPECIALIST PROGRAM

The Elder Benefit Specialist can assist adults age 60 years and older by providing information and counseling regarding benefit programs, including eligibility assessment, application assistance and appeal processes.

PHONE

(888) 486-9545

AGING & DISABILITY RESOURCE CENTER – CENTRAL WISCONSIN

ADRC-CW promotes choice and independence through information, personalized options counseling, advocacy, and access to services which prevent, delay, and lesson the impacts of aging and disabilities. Aging and Disability Resource Centers (ADRC’s) are the first place to go to get accurate, unbiased information on all aspects of life related to aging or living with a disability. ADRC’s are friendly, welcoming places where individuals, concerned families, friends, or professionals can go for information tailored to their situation. The ADRC provides information on a broad range of programs and services, helps people understand the various long term care options available to them, helps people apply for programs and benefits, and serves as the access point for publicly-funded long term care. These services can be provided at the ADRC, via telephone, walk-in, email or home visit, whichever is more convenient to the individual seeking help.

PHONE

(888) 486-9545

ARC-WISCONSIN DISABILITY ASSOCIATION INC

Provides individuals with developmental disabilities and their families in Wisconsin advocacy, education, guardianship, lobbying, prevention, training, information, and referral services.

ADDRESS

2800 Royal Ave, Ste 202
Madison, 53713

PHONE

(608) 222-8907 or (877) 272-8400

ARC-WISCONSIN DISABILITY ASSOCIATION, INC

Provides individuals with developmental disabilities and their families in Wisconsin advocacy, education, guardianship, lobbying, prevention, training, information, and referral services.

ADDRESS

2800 Royal Ave, Ste 202
Madison, 53713

PHONE

(877) 272-8400

BETTER BUSINESS BUREAU SERVING WISCONSIN North East Region

The Better Business Bureau (BBB) provides free reviews on businesses and charities operating nationwide. The BBB also offers a free complaint resolution service to help consumers resolve complaints against businesses. *To call the AUTO LINE for problems with new cars under Wisconsin’s “Lemon Law,” call (800) 955-5100.

ADDRESS

1047 N Lyndale Ave, Ste 1A
Appleton, 54914

PHONE

(800) 273-1002 or (920) 734-4352

BUREAU OF ASSISTED LIVING DHS Division of Quality Assurance Western Regional Office

This agency’s regulatory responsibilities include licensing and regulating adult community based residential facilities (CBRF’s), 3-4 bed adult family homes, and residential care apartments complexes (RCAC’s). Also certifies adult day care facilities.

ADDRESS

610 Gibson St, Ste 1
Eau Claire, 54701

PHONE

(715) 836-4790

CHILDREN AND YOUTH WITH SPECIAL HEALTH CARE NEEDS

This Northern Regional Center for Children and Youth with Special Health Care Needs helps families of children with special health care needs and providers who serve them. Serves children ages birth to 22 yrs. who have a long-term chronic physical, developmental, behavioral, or emotional illness or condition, and their service providers. Services include free and confidential information and referral, health benefits consultation, support and problem solving.

email: julia.stavran@co.marathon.wi.us

ADDRESS

1000 Lakeview Dr, Ste 100
Wausau, 54403

PHONE

(715) 261-1906 or (866) 640-4106

CLIENT ASSISTANCE PROGRAM WI Department of Agriculture, Trade & Consumer Protection

The Client Assistance Program (CAP) helps individuals with disabilities work with the rehabilitation services funded under the Rehabilitation Act. CAP can offer advice and information about vocational rehabilitation agencies, tribal vocational rehabilitation programs, and independent living centers. CAP can also provide information and advice to individuals who have a dispute about a denial, suspension, termination, or reduction in services. CAP will tell you if they feel your complaint can be resolved without an appeal and can assist you to negotiate or mediate an end to the dispute. CAP can also advise an individual about using the appeal process and help an individual with an appeal over DVR decision.

ADDRESS

PO Box 8911
Madison, 53708

PHONE

(800) 362-1290

CLIENT ASSISTANCE PROGRAM WI Dept of Ag Trade & Consumer Protection

The Client Assistance Program (CAP) helps individuals with disabilities work with the rehabilitation services funded under the Rehabilitation Act. CAP can offer advice and information about vocational rehabilitation agencies, tribal vocational rehabilitation programs, and independent living centers. CAP can also provide information and advice to individuals who have a dispute about a denial, suspension, termination, or reduction in services. CAP will tell you if they feel your complaint can be resolved without an appeal and can assist you to negotiate or mediate an end to the dispute. CAP can also advise an individual about using the appeal process and help an individual with an appeal over DVR decision.

ADDRESS

PO Box 8911
Madison, 53708

PHONE

(800) 362-1290

CLIENT RIGHTS OFFICE Division of Mental Health & Substance Abuse Service

This program is charged with protecting the rights of clients in State mental health institutes, State centers for people with intellectual developmental disabilities, and Chapter 980 patients in the Sand Ridge Secure Treatment Center. The Client Right Office (CRO) is also responsible for assuring the proper implementation of the client rights and the grievance resolution procedures under State law for all licensed and certified programs in Wisconsin (public and private) that provide treatment or services to persons with a mental illness or intellectual developmental disability, or are recovering from substance abuse. CRO also handles appeals of program level community grievance decisions under DHS94.

ADDRESS

PO Box 7850
Madison, 53707

PHONE

(608) 266-5525

COALITION OF WISCONSIN AGING GROUPS

The Coalition of Wisconsin Aging Groups is a 501 © (3) nonprofit, nonpartisan statewide organization that is dedicated to improving the quality of life for Wisconsin’s 1.3 million elderly and people with disabilities through legal and legislative advocacy, public education and nonpartisan leadership development.

ADDRESS

PO BOX 628248
Middleton, 53562

PHONE

(608) 224-0606 or (800) 488-2596

WEBSITE

www.cwag.org

DEPARTMENT OF WORKFORCE DEVELOPMENT/EQUAL RIGHTS DIVISION

The Equal Rights Division administers Wisconsin’s Fair Employment Law, Public Accommodations Law, Family and Medical Leave Act (FMLA), Open Housing Law, and retaliation for filing complaints about health care facilities or toxic substances. Also handles complaints for unpaid wages, child labor, minimum wage, overtime, street trades, business closing and mass layoff, cessation of health care benefits, and personnel records. Filing of complaints is time sensitive.

ADDRESS

PO Box 8928
Madison, 53708-8928

PHONE

(608) 266-6860

DISABILITY RIGHTS WISCONSIN

DRW provides advocacy for people with disabilities who have been discriminated against neglected, abused, or denied a needed service or program based on a disability.*Deinstitutionalization*The right to receive services in the least restrictive environment*Right to a free and appropriate public education (special education)*The right to be free of abuse or neglect by service or residential treatment providers*Discrimination in housing, employment, or public accommodations DRW does NOT provide advocacy for people with disabilities who need legal assistance with bankruptcies, traffic ticket cases, criminal cases, or family law issues such as child custody, child support, or divorce. Eligibility: DRW provides advocacy assistance to children/adults with disabilities who have had their rights denied based on a disability.

ADDRESS

131 W Wilson St, Ste 700
Madison, 53703

PHONE

(800) 928-8778

DIVISION OF QUALITY ASSURANCE

DQA is responsible for assuring the health, safety, and welfare of the citizens of Wisconsin. If an individual believes that a caregiver, agency, or DQA-regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA. DQA has added options for individuals to report their concerns via Internet submission or use of a toll-free telephone number.

ADDRESS

PO Box 2969
Madison, 53701-2969

PHONE

(608) 266-8481 or (800) 642-6552

GUARDIANSHIP SUPPORT CENTER

The Wisconsin Guardianship Support Center (GSC) is a statewide resource that works with vulnerable adults, their families and friends, guardians and other legally-authorized representatives, and professionals working with vulnerable adults. Through a toll-free helpline, the GSC provides information on the following subjects: guardianships, powers of attorney other advance directives, and more. The helpline is open to all individuals.

PHONE

(855) 409-9410

HMONG AMERICAN CENTER, INC

Personalized services to the Hmong community and all refugees.

ADDRESS

1109 6th St
Wausau, 54403

PHONE

(715) 842-8390

LAWYER REFERRAL AND INFORMATION SERVICE (LRIS)

LRIS is a public service of the State Bar of Wisconsin. The legal assistants who answer the phone are experienced in analyzing potential legal problems, and in helping callers locate the best source of help. They do not offer legal advice they provide information, make referrals to appropriate agencies, and help callers locate an attorney to hire, whichever is most appropriate.

ADDRESS

PO Box 7158
Madison, 53707

PHONE

(800) 362-9082

MID-STATE INDEPENDENT LIVING CONSULTANTS

MILC is supported by the public and is a non-profit agency serving people with disabilities of all ages. Services include: Information & Referral, Advocacy for individuals or system, Independent Living Skills Training, Peer Support, Transition Services, Employment Services, Assistive Technology, Architectural Accessibility, Benefits Counseling, Community Education, Recreation, Certified Home Buyer Educational Counseling, Personal Assistant Services Program, Representative Payee, Respite Services, Supportive Home Care

ADDRESS

3262 Church St, Ste1
Stevens Point, 54481

PHONE

(715) 344-4210 or (800) 382-8484

NORTHEAST REGIONAL OFFICE OF DIVISION OF QUALITY ASSURANCE

DQA is responsible for assuring the health, safety, and welfare of the citizens of Wisconsin. If an individual believes that a caregiver, agency, or DQA-regulated facility has violated State or Federal laws pertaining to regulated entities, that individual has the right to file a complaint with DQA. DQA has added options for individuals to report their concerns via Internet submission or use of a toll-free telephone number.

ADDRESS

200 N Jefferson St, Ste 501
Green Bay, 54301

PHONE

(920) 448-5252 or (800) 642-6552

OMBUDSMAN PROGRAM

This program was established by the state legislature to investigate complaints from any person concerning improper treatment of elderly persons receiving long-term care in a Wisconsin nursing home, Community Based Residential Facility, or Adult Family Home licensed by the State of Wisconsin. The program also offers advocacy for Family Care participants age 60 and over statewide. The Ombudsman in this office will:*Be an advocate to help resolve any problem or dispute relating to long-term care.*Provides presentations on nursing home residents’ rights and other topics related to long-term care.

ADDRESS

5424 Hwy 10 E, Ste F
Stevens Point, 54481

PHONE

(800) 815-0015

OMBUDSMAN PROGRAM - DRW

This program was developed by the state legislature to assist people experiencing problems with the Family Care or IRIS programs. Person’s must be age 18-59 and eligible for Family Care or IRIS. The ombudsman can provide information and education on consumer rights, negotiate, mediate, and investigate complaints, assist consumers in filing complaints and appeals, assist in filing for administrative hearings. No charge for these services.

ADDRESS

131 W Wilson St, Ste 700
Madison, 53703

PHONE

(608) 267-0214

OMBUDSMAN PROGRAM BOARD ON AGING AND LONG TERM CARE

This program was established by the state legislature to investigate complaints from any person concerning improper treatment of elderly persons receiving long-term care in a Wisconsin nursing home, Community Based Residential Facility, or Adult Family Home licensed by the State of Wisconsin. The program also offers advocacy for Family Care participants age 60 and over statewide. The Ombudsman in this office will:*Be an advocate to help resolve any problem or dispute relating to long-term care.*Provides presentations on nursing home residents’ rights and other topics related to long-term care.

ADDRESS

5424 Hwy 10 E, Ste F
Stevens Point, 54481

PHONE

(715) 342-3086 or (800) 815-0015

OMBUDSMAN PROGRAM-DRW

This program was developed by the state legislature to assist people experiencing problems with the Family Care or IRIS programs. Person’s must be age 18-59 and eligible for Family Care or IRIS. The ombudsman can provide information and education on consumer rights, negotiate, mediate, and investigate complaints, assist consumers in filing complaints and appeals, assist in filing for administrative hearings. No charge for these services.

ADDRESS

131 W Wilson St, Ste 700
Madison, 53703

PHONE

(608) 267-0214

U. S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

Services include:*Low-income housing list for the elderly and disabled*First-time homebuyer’s information*Refinancing assistance*Assistance to avoid foreclosure*HUD homes for sale (foreclosure list) – www.hudhomestore.com*Investigating housing discrimination complaints, call (800) 765-9372.

ADDRESS

310 W Wisconsin Ave, Ste 950
Milwaukee, 53203

PHONE

(414) 297-3214